How TenantVet works

How TenantVet works


TenantVet is simply the best reference you can get on a tenant.  TenantVet is free for all users and contains information about tenants supplied by landlords, letting agents and local authorities throughout the UK.

Our aim is to make TenantVet the most complete and comprehensive tenant database available by working with every landlord, letting agent, local authority, housing association and good tenant in the country.

Our aim is to help good tenants find property to rent quicker, easier and more cheaply and to name and shame the minority of bad tenants that add cost, time and worry to the Private Rented Sector.

How a standard tenant reference works

A standard tenant reference checks whether the tenant has any outstanding debt by checking with credit referencing agencies. The reality is that most landlords and letting agents do not register tenant debts with credit reference agencies because it is expensive and requires a County Court Judgement (CCJ). Landlords regard it as ‘throwing good money after bad’ and quite reasonably feel that even if they are awarded a CCJ against the tenant they will probably never get the money they are owed paid by the tenant. So, tenants can appear to have a perfectly good credit reference when in fact they might owe considerable sums to one or more landlords.

Standard tenant references can also check for previous landlord’s comments. This can be extremely useful but relies on the previous landlord being honest about their experiences with the tenant. In some circumstances a landlord might provide a good reference to simply get rid of a bad tenant.

The standard reference can also check employers details. Whilst it’s good to know whether or not the tenant is employed and for how long, the employer does not necessarily know what the tenant is like away from their place of work. The employer may not have any idea whether or not the tenant pays their rent or respects the landlord’s property.

The result is that whilst a standard tenant reference is essential it can have flaws and may not give a landlord sufficient background on the tenant. Over time a tenant who is registered with TenantVet can build up a substantial history with different landlords. Good tenants will be able to use this either in conjunction with a standard tenant reference or as a stand alone reference to prove to a prospective landlord that, based on their renting history, they are likely to be an excellent tenant.

How TenantVet Works

TenantVet asks a simple question – ‘would you rent to this person again?’

If the answer is Yes there are no further questions. The tenant is given a green tick and other landlords, letting agents, local authorities and housing associations know that this tenant pays their bills, respects the landlord’s property and is a good neighbour. The tenant every landlord wants.

If the answer is No the TenantVet system asks the landlord to answer why by ticking one or more of five reasons:

  • whether the tenant defaulted on the payment terms
  • whether the tenant assigned or sublet the property
  • whether the tenant left the property in a poor condition
  • whether the tenant made illegal or immoral use of the property
  • whether police or local authority intervention was required

Anyone checking the tenant on TenantVet knows the reason why the landlord would not let to that tenant again. There are no lengthy forms and nothing further for the landlord to add, just a simple tick in one or more of the boxes.

Crucially the tenant has right of reply where the tenant can explain why they fell foul of one of the boxes, or even dispute the entry altogether. For example, the tenant might have stopped paying their rent because the boiler broke in the middle of winter and the landlord would not get it repaired and they used the rent to get the boiler fixed. A future landlord might agree with the tenant that this was reasonable in the circumstances and be prepared to rent to that tenant, especially if that tenant had been given green ticks on TenantVet by other landlords.

We ensure that tenants know when their record on TenantVet has been changed by sending them an email each time their record is changed. This also has the benefit of encouraging tenants to keep their own record up to date so that they can receive updates.

The Benefits Of TenantVet For Tenants

TenantVet is a huge benefit to tenants. We know that most tenants are ‘good’ tenants, they pay their rent on time, look after the property and caused no issues for their landlord. However, there are a minority of tenants who give all tenants a bad name.

The problem for a landlord or a letting agent is how do they know which tenant is a ‘good’ tenant and which tenant is a ‘bad’ tenant? A standard tenant reference does not usually indicate whether the tenant paid their rent on time, looked after the property or caused issues for the landlord unless the landlord sought and obtained a CCJ.

So, landlords and agents view all tenants with suspicion and treat all tenants as if they are going to be ‘bad’ tenants.

TenantVet allows a tenant to build up an independent reference from multiple landlords over a sustained period of time showing that they pay the rent, look after the property and create no issues for the landlord. In other words they are exactly the tenant that every landlord wants.

This will make it easier for the tenant to rent a property, cut down on the amount of checks a landlord needs to do and set the tenancy off on a positive rather than a negative note.

Every good tenant should register with TenantVet.

Click here to join TenantVet

Registering Tenants Onto TenantVet

Tenants can be registered onto TenantVet by landlords, letting agents, local authorities and housing associations. You need to ensure that tenants sign the Disclosure Agreement within your existing Assured Shorthold Tenancy or as a stand-alone document. Download the Disclosure Agreement here. It is your responsibility to ensure that you have the tenant’s permission to add details to the TenantVet database, TenantVet do not require you to send us a signed copy of the Disclosure Agreement.

Tenants can also add themselves to TenantVet but please remember that only landlords, agents, local authorities or housing associations can add a reference to your file. Tenants who upload their own details to TenantVet do not need to complete the Disclosure Agreement.

Simply go to the Log-in page, complete a simple form and you can add your own tenant reference on any and all your tenants.

Checking a tenant reference on TenantVet

Simply go to the Log-in page, register and then search for the tenant under any of the categories displayed.

Frequently Asked Questions

Q. Is TenantVet legal?

A. Yes. We have sought and obtained QC’s opinion regarding TenantVet. In addition TenantVet has been reviewed by several local authority solicitors. In each case TenantVet has been passed as fully compliant with existing UK laws.

Q. Does a tenant have right of reply?

A. Yes. Every tenant listed on TenantVet has the right of reply. This is a fundamental requirement of Human Rights legislation and it allows tenants to make any comments they might wish to make regarding their entry on TenantVet. However, they cannot change the landlord’s entry, only the landlord can do this.

Q. How much does it cost?

A. TenantVet is free for all users. We generate our income by offering a range of Products and Services. When one of these are purchased through TenantVet a fee or commission is paid to TenantVet. There is no obligation to purchase any of our Products or Services at any time in order to use TenantVet.

The next step

Join TenantVet, add your tenant’s details and help us build the biggest and most accurate tenant database in the UK. Remember, TenantVet is free, it’s quick and easy to join and it helps landlords, letting agents, local authorities, housing associations and crucially tenants make renting through the UK private rented sector safer, quicker and less expensive.

Click here to join TenantVet