TenantVet Complaints Procedure

TenantVet Complaints Procedure

We are sorry if you find you have reason to complain about any of our products or services. However, in order for us to address your concerns as quickly and efficiently as possible, we would ask you to follow the steps outlined below.

Before making a complaint, we would advise you to read the Terms and Conditions information.

How to register a complaint about our products or services

If you are unhappy with a product or service from TenantVet and wish to register a complaint, please inform us as soon as possible by telephone, email or letter using the Contact Us section of this website.

Resolution of complaints

If you are unhappy with any of our products or services, please let us know. Your feedback will help us continually review and improve the overall service we provide. We will investigate your complaint and do our best to resolve it as quickly as possible.

If you are unhappy with the way your complaint has been addressed, please contact the Complaints Manager at TenantVet, Rectory Close, Ysceifiog, Holywell, CH8 8TA. They will review your complaint and work with you to resolve the problem.

Users of Tenant Vet

If you are using TenantVet to find suppliers of products or services and you wish to make a complaint, please contact us by clicking here Contact Us.

We will then investigate your complaint and make every effort to resolve the problem as quickly as we can.

If you are unhappy with the way your complaint has been addressed, please contact the Complaints Manager at TenantVet, Rectory Close, Ysceifiog, Holywell, CH8 8TA. They will review your complaint and work with you to resolve the problem.

How we communicate with you

We may contact you using on-line methods such as email, or off-line methods such as post or telephone.